In the past few months I met with over 10 agencies with strong full service digital shops (creative, planning, buying). Now these are all top firms. They are winning, keeping, and delighting clients. This post is not a rant against agencies or their productivity.
I was not surprised to hear - both from leadership and account level folks - that the agencies were stretched thin managing change: building media exchanges or access to exchanges; creating global data analysis and visualizati...